Privacy Policy

At knoc, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LTB (Landlord and Tenant Board) document automation platform.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, company name)
• Property and tenant information necessary for LTB form preparation (N4, L1, Certificate of Service)
• Payment information for subscription services
• Communication records when you contact us for support
• Usage data and analytics to improve our services

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our LTB document automation services
• Process transactions and manage your account
• Generate and manage LTB forms (N4, L1, Certificate of Service) based on your input
• Send you important updates about your documents and deadlines
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our platform (under strict confidentiality agreements)
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer or merger (with notice to users)

Data Security

We implement industry-standard security measures to protect your personal information and legal documents, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time, subject to our legal retention requirements.

Your Rights (PIPEDA Compliance)

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@knoc.com
Address: knoc, Ontario, Canada